On behalf of the team at Tokentools Pty Ltd ABN: 70 112 497 793 we'd like to thank you for your interest in our products. Our goal is to make your online shopping experience with us fun and enjoyable but to avoid any missunderstanding in the future our return policy is detailed below.
- If you are not satisfied with your purchase of a Tokentools product based on our failure to accurately describe a product, please call us on 1300 881 991 to lodge a Refund or Return request within 7 days of the receipt of the product. If the item is returned in the original packaging, we will exchange it for you or offer a refund based on your original method of payment. All products must be packed in the original, packaging, including any accessories, manuals, documentation, CD’s that where shipped with the product. Refunds are limited to the purchase price only and do not include any freight costs. If the product was initially shipped "Free" the actual freight cost to your destination will be deducted from any refund or applicable credit.
Change Of Mind
- If the product does not operate to your expectation based on your lack of experience with such products, your failure to read and understand product descriptions or specifications or if you have simply changed your mind and no longer want to keep a product we will assist you with a return if the product was purchased within 7 days of your claim, please call us on 1300 881 991 to lodge a return request. If the item is returned in the original packaging, we will exchange it for you or offer a refund based on your original method of paymentl less 20% restocking fee. If the item is not returned in the original packaging, we will provide a refund based on your original method of paymentl less 20% restocking fee plus a cost for us to put the item back into original packaging. Our products are shipped free or at reduced prices as the sale price often subsidises the shipping cost. In a case where a return is made the actual shipping cost to your destination will be deducted from any refund or applicable credit after deducting restocking costs less any amount you may have contributed to the shipping cost at the time of purchase.
Carrier Charges In The Event Of A Refund Return
- Carrier charges for returning a product are to be borne by the purchaser. Tokentools can assist in the collection of any product however the cost will be deducted from any refund payable.
Proof of Purchase
- You must return your original proof of purchase documents with any refund claim after making copies for your own records.
Processing Of Refunds
- Refunds will be processed within 1 business day of goods being received.